Section 20 process automation
Every consultation stage dated from the moment a works proposal is raised: notice of intention, estimates, notice of proposals, expiry. Prompted ahead of every deadline and evidenced for the file.
Block and estate management
Block management automation: another thousand units without another block manager.
AI for managing agents in the West Midlands. I build the coordination layer: Section 20 process automation, service charge admin automation, the leaseholder correspondence and the RMC reporting that currently depend on an IRPM-qualified manager remembering. Qube, Arthur and Fixflo integration, not replacement.
- The auditOn site, your team interviewed, written outputs you keep
- The buildConnected to Qube and what you already run
- Your team, trainedUnderstanding the systems, not just a login
Does this sound like your portfolio?
- Section 20 consultations tracked in a diary
- A missed notice period with your name on it
- Every block’s service charge cycle lands at once
- Budgets, demands and year-end accounts by hand
- Hundreds of leaseholders asking about the same repair
- Client money reconciled carefully, and slowly
- Contractor invoices waiting on the one person who understands them
- RMC directors want an update, that’s three systems and an inbox
- The IRPM-qualified manager is copied into everything
The build
How do you reduce admin in property management?
Block management automation as custom systems that sit between your platform and your block managers. Logged and auditable throughout, with human approval on anything that reaches a leaseholder, an RMC director or a regulator. Client money stays in your platform and your process.
Service charge admin automation
Budget, demand and year-end milestones scheduled per block, demands and reminders drafted for approval, arrears chased on your rules and reported by block.
Leaseholder correspondence
Leaseholder emails and portal messages triaged, matched to the block, the unit and the open job, and answered from your own records with a manager approving before anything goes out.
Repairs and contractor coordination
Communal repairs logged once, contractors instructed and chased, completion confirmed, and the leaseholders who reported it told without anyone writing the email.
RMC and client reporting
A director-ready update per block (open repairs, compliance position, arrears, spend against budget) produced from your systems rather than compiled by hand.
Connects to: Qube, Arthur, Fixflo, your accounts package and your inbox.
What is this costing you? Run the cost-per-door calculator →One route in
Three stages
Audit, build, train. Most clients begin with a free discovery call.
Stage 01
The audit
I come to you and interview the people doing the work, not just you.
- Interview reports and a findings report
- A phased roadmap and a scope of work naming what’s in, what’s out and what “done” means
- You keep all of it, whether or not you build anything
Stage 02
The build
Custom systems connected to what you already run: Reapit, Alto, Fixflo, Arthur, Qube, your inbox, your phone.
- Phased so the business isn’t overwhelmed
- Logged and auditable throughout
- Human approval on anything that reaches a tenant, landlord or regulator
Stage 03
Your team, trained on it
A paid training package that follows the build.
- Your people understand the systems rather than just using them
- Delivered on the systems built for you, with your own workflows
- Not a login handover
Data, GDPR and UK residency
Tenant and landlord data
Stays in your systems
Data stays in your systems. UK-hosted where it needs to be. Minimum data necessary by design, we don’t move or copy what the job doesn’t require.
Third parties, in writing
I’ll be explicit about any third party that processes anything outside the UK, in writing, before anything is built.
Logged and auditable
Everything is logged and auditable, which is usually better than what you have now, because a shared inbox isn’t an audit trail.
A person approves
Anything that reaches a tenant, landlord or regulator has a human approval step unless you explicitly decide otherwise.
An honest check
Is this for you?
We'd rather be upfront than waste your time or ours.
Probably a fit if:
- You're a founder, MD, or decision-maker who knows AI matters and wants it done properly, not patched together.
- You want capability that sticks: software your team actually uses and skills they keep.
- You want one partner who builds, advises, and trains, not someone who hands you a slide deck and disappears.
- You're ready to invest in getting it right the first time.
Probably not if:
- You're shopping for the cheapest quote. We compete on outcomes, not price.
- You want a one-off transaction with no follow-through or ownership on your side.
- You'd rather outsource the thinking entirely. The best results come when we build with you, not just for you.
Sounds like you? Book a 30-minute call
No pitch. If it isn’t a fit, I’ll say so on the call.
Questions
What do managing agents ask before they book?
Book a 30-minute call
Thirty minutes about your operation, not a pitch. If it isn’t a fit, I’ll say so on the call.
Loading booking calendar…