Booking change handling
New, amended and cancelled bookings from every OTA and the channel manager trigger the right changes automatically: the clean rescheduled, access codes updated, the guest told, the calendar reconciled.
Serviced accommodation and short lets
Serviced accommodation automation: three thousand bookings a year without a bigger team.
Serviced accommodation automation, built around how the operation actually runs. I build the coordination layer: the booking changes, the guest messaging, the turnover cleans and the housekeeping coordination that currently run on a WhatsApp group and someone's phone. Connected to your channel manager and your OTA accounts, not replacing them.
- The auditOn site, your team interviewed, written outputs you keep
- The buildConnected to Your channel manager and what you already run
- Your team, trainedUnderstanding the systems, not just a login
Does this sound like your operation?
- A booking changes on an OTA at 10pm
- The clean, the key code and the guest message change by hand
- The same twenty guest questions, answered from a phone
- Parking, check-in, Wi-Fi, late checkout, again
- Turnover cleans coordinated in a group chat
- One missed message, one unturned apartment, one bad review
- Housekeeping, maintenance and linen in three conversations
- Occupancy up, reviews good, two people who never switch off
The build
How do you automate a serviced accommodation operation?
Custom systems that sit between your channel manager and your people. Guest-facing messages are drafted from your own policies with an approval step until you decide otherwise.
Guest messaging
Pre-arrival, check-in, in-stay and checkout messages sent on time and in your voice, routine questions answered immediately from your property notes, and anything unusual escalated to a person.
Turnover cleans and housekeeping
Every checkout produces a clean job with the checklist, the linen count and the deadline, assigned to the housekeeper, chased if unconfirmed and photo-verified before the next arrival.
Maintenance across units
Issues reported by guests or housekeepers logged against the unit, contractors instructed around the booking calendar, and the next guest protected from a known fault.
Occupancy and performance view
Occupancy, average nightly rate, review scores and response times per unit in one place, pulled from the channel manager rather than compiled at the end of the month.
Connects to: Your channel manager, OTA accounts, cleaning apps, your inbox and your phone.
What is this costing you? Run the cost-per-door calculator →One route in
Three stages
Audit, build, train. Most clients begin with a free discovery call.
Stage 01
The audit
I come to you and interview the people doing the work, not just you.
- Interview reports and a findings report
- A phased roadmap and a scope of work naming what’s in, what’s out and what “done” means
- You keep all of it, whether or not you build anything
Stage 02
The build
Custom systems connected to what you already run: Reapit, Alto, Fixflo, Arthur, Qube, your inbox, your phone.
- Phased so the business isn’t overwhelmed
- Logged and auditable throughout
- Human approval on anything that reaches a tenant, landlord or regulator
Stage 03
Your team, trained on it
A paid training package that follows the build.
- Your people understand the systems rather than just using them
- Delivered on the systems built for you, with your own workflows
- Not a login handover
Data, GDPR and UK residency
Tenant and landlord data
Stays in your systems
Data stays in your systems. UK-hosted where it needs to be. Minimum data necessary by design, we don’t move or copy what the job doesn’t require.
Third parties, in writing
I’ll be explicit about any third party that processes anything outside the UK, in writing, before anything is built.
Logged and auditable
Everything is logged and auditable, which is usually better than what you have now, because a shared inbox isn’t an audit trail.
A person approves
Anything that reaches a tenant, landlord or regulator has a human approval step unless you explicitly decide otherwise.
An honest check
Is this for you?
We'd rather be upfront than waste your time or ours.
Probably a fit if:
- You're a founder, MD, or decision-maker who knows AI matters and wants it done properly, not patched together.
- You want capability that sticks: software your team actually uses and skills they keep.
- You want one partner who builds, advises, and trains, not someone who hands you a slide deck and disappears.
- You're ready to invest in getting it right the first time.
Probably not if:
- You're shopping for the cheapest quote. We compete on outcomes, not price.
- You want a one-off transaction with no follow-through or ownership on your side.
- You'd rather outsource the thinking entirely. The best results come when we build with you, not just for you.
Sounds like you? Book a 30-minute call
No pitch. If it isn’t a fit, I’ll say so on the call.
Not quite your operation?
Questions
What do operators ask before they book?
Book a 30-minute call
Thirty minutes about your operation, not a pitch. If it isn’t a fit, I’ll say so on the call.
Loading booking calendar…