Privacy
Registered Name: InnovaAI Integration Ltd
Last Updated: 20th June 2025
Introduction
At InnovaAI Integration, we are committed to protecting your privacy and handling your personal information with transparency, care, and compliance.
This Privacy Policy explains how we collect, use, store, and share your personal data, whether you’re using our AI services, visiting our website, or working with us on a project or consultation.
We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Personal Data We Collect and Why
To Deliver Our Services
Full name and business contact details
Company or organisational details
AI tool usage data (e.g., user inputs/outputs for custom built agents)
CRM or onboarding data
Project communications (e.g., calls, emails, Slack messages)
Documents, data files, or systems access that you choose to provide
Purpose: To scope, build, deliver, and maintain AI solutions tailored to your business needs.
To Communicate with Clients and Stakeholders
Email address and telephone number
Project history and feedback
Meeting notes and training records
Purpose: To manage service delivery, respond to enquiries, and support your team during or after project engagement.
For Marketing and Business Development
Name, email, and role within the business
Website usage data (cookies, page views)
Audit form responses, demo requests, or event attendance
Purpose: To share relevant news, offers, or educational content. You can unsubscribe at any time.
For Analytics and Tool Improvement
Anonymous website usage statistics
Aggregated performance data from AI tools
User interaction logs for support and enhancement
Purpose: To improve our services, website, and agent functionality over time.
To Meet Legal and Operational Obligations
Client contract data
Invoicing and financial records
Regulatory or compliance documents
Purpose: To meet legal, financial, or audit-related responsibilities.
Lawful Bases for Processing
We rely on the following lawful bases as defined in UK GDPR:
Contractual necessity: For providing our services to clients
Consent: For marketing communications or collecting optional data
Legitimate interest: For internal analytics and process improvement
Legal obligation: Where data must be retained for regulatory or tax reasons
Your Rights Under Data Protection Law
As a UK data subject, you have the right to:
Request access to your personal data
Request rectification or correction
Request erasure or deletion
Restrict or object to processing
Request data portability
Withdraw consent at any time (where applicable)
You can make a request by emailing compliance@innovaaiintegration.com. We will respond within one month as required by law.
Data Retention
We retain personal data related to client projects for up to 7 years post completion, unless required longer for legal or financial reasons. Marketing data is reviewed annually and removed if no longer needed. emoved if no longer needed.
Data Sharing
We may share your information with:
Hosting providers (for AI agents or web integrations)
Third party software used in your solutions (e.g., APIs or CRM tools)
Subcontracted developers or consultants under contract
Legal or financial advisors where appropriate
We do not sell your data and only share it when necessary to fulfil service delivery or legal obligations.
International Transfers
Where data is processed outside the UK, we use appropriate legal safeguards such as:
Standard Contractual Clauses (SCCs)
Data processing agreements
Providers operating under adequacy decisions
We will inform you if international transfers affect your project.
Data Security
We implement security measures including:
Role based access and encryption
Secure password policies
Data audits and version control
Developer NDAs and access logs
We monitor systems regularly and respond quickly to any security concerns or breaches.
Cookies and Tracking
Our website may use cookies to understand user behaviour and improve your experience. You can manage cookie preferences when visiting our site.
Complaints or Concerns
If you have questions or complaints about how your data is handled, contact:
InnovaAI Integration Ltd
Email: compliance@innovaaiintegration.com
If we cannot resolve your concern, you may contact the UK’s data authority:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint